TERMS & CONDITIONS
GENERAL INFORMATION
This website is operated under the brand name Kalopolis with VAT number 70052892K. Throughout the site, the terms “we”, “us” and “our” refer to the Kalopolis brand, including all information, tools and services available from this site; you conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you participate in our “Service” and agree to the following terms and conditions (“Terms of Service”, “Terms”), including all additional terms and conditions and policies referenced herein and/or available through hyperlinks. These Terms of Service apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to the Terms of Service. If you do not agree to all of the terms and conditions of this agreement, then you should not access the website or use any of the services. If the Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current shop will also be subject to the Terms of Service. You can review the current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our shop is hosted by SiteGround and is powered by Woocommerce. They provide us with the online e-commerce platform, which allows us to sell our products and services to you.
SECTION 1 – ONLINE SHOP TERMS
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit worms, viruses or any code of a destructive nature.
Failure to comply with or breach of any of these Terms will result in immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand that your content (not including your credit card information), may be transferred unencrypted and may involve (a) transmissions over multiple networks; and (b) changes to conform or adapt to technical requirements for connecting networks or devices. Your credit card information is always encrypted during transfer over the networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, usp of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission from us.
The headings used in this agreement are for convenience only and do not limit or affect these Terms.
SECTION 3- ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without first consulting more accurate, complete or timely information. Any reliance on the subject matter of this site is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but are under no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – SERVICE MODIFICATIONS AND PRICING
Prices of our products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part of the content) at any time without notice.
We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS & SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and may be subject to return or exchange in accordance with our return policy only.
We have made every effort to display the colours and images of our products in the shop as colour-accurate as possible. We cannot guarantee that your computer monitor will display colours accurately.
We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the quantities of products or services we offer. All product descriptions or product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 – BILLING ACCURACY AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders using the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting us via email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information used for all purchases made in our shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.
For more details, please see our shipping and returns conditions below.
SECTION 7 – THIRD PARTY LINKS
Certain content, products and services available via our Service may include material from third parties.
Third party links on this site may direct you to third party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and shall not have any liability or responsibility for any third party materials or websites, or for any materials, products or services of third parties.
We shall not be liable for any damages or injury in connection with the purchase or use of goods, services, resources, content, or any other transactions made in connection with third party websites. Please carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions regarding third party products should be directed to the third party.
SECTION 8 – USER FEEDBACK, CANVASSING AND OTHER SUBMISSIONS
If, at our request, you submit certain specific submissions (e.g., contest entries) or without a request from us you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, or otherwise use any comments you have submitted to us. We do not and will not have any obligation (1) to keep any comments confidential; (2) to pay compensation for comments; or (3) to respond to comments.
We may, but have no obligation to, monitor, edit or remove content that we deem to be unlawful, offensive, threatening, libelous, defamatory, defamatory, pornographic, obscene or objectionable or violates any party’s intellectual property or the Terms of Service.
You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments do not contain defamatory or otherwise unlawful, abusive or obscene material, or contain computer viruses or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, use an identity that is not legitimate, or mislead third parties or us as to the origin of your comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability with respect to comments posted by you or any third party.
SECTION 9 – PERSONAL INFORMATION
Your submission of personal information through the Site is governed by our Privacy Policy.
SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit time and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Service or any related website is inaccurate at any time without notice (including after you have submitted your order).
We undertake no obligation to update, correct or clarify any information on the Service or any related website, including, without limitation, pricing information, except as required by law. No updated specification or update date applied to the Service or any related website should be taken to indicate that all information on the Service or any related website has been modified or updated.
SECTION 11 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, use of the site or its content is prohibited: (a) for any illegal purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any regulations, rules, international, federal, provincial or state laws, or local ordinances; (d) to infringe or violate our or any third party’s intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, libel, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability; (f) to present false or misleading information; (g) to upload or transmit viruses or any other malicious code that is or may be used in any way that could compromise the functionality or operation of the Service or any related website, other sites or the Internet; (h) to collect or track personal information from others; (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other sites or the Internet. We reserve the right to suspend your use of the Service or any related website for violating any of the prohibited use items.
SECTION 12 – EXCLUSION OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time without notice.
You expressly agree that use of, or the possibility of using, the service is at your own risk. The service and all products and services provided through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.
In no event shall Kalopolis, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any direct, indirect, incidental, punitive, special or consequential damages, losses, claims, or damages of any kind, including, without limitation, lost profits, lost revenues, lost savings, lost data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, as a result of the use of any services or products purchased through the service, or for any other claim related in any way to the use of the service or any product, including but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available through the service, even if advised of their possibility.
SECTION 15 – COMPENSATION
You agree to indemnify, defend and hold harmless Kalopolis and our parents, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of the TOS or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 14 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be effective to the maximum extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service, such determination shall not affect the validity of enforceability of the remaining provisions.
SECTION 15 – TERMINATION
The obligations and liabilities of the parties incurred prior to the date of termination shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by you or us. You may terminate these Terms of Service at any time and let us know that you no longer wish to use our services, or when you stop using our site.
If in our judgment, you fail, or are suspected of failing, to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice.
SECTION 16 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or with respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service and supersede any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting group.
SECTION 17 – LAW
These Terms of Service and any separate agreements where we provide services to you shall be governed by and construed in accordance with the laws of Spain.
SECTION 18 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our Web site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 19 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to info@kalopolis.com.
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SHIPPING AND RETURNS
DELIVERY TIMES AND SHIPPING CONDITIONS
Free shipping from €39*.
Peninsula: 24-72h – The shipping cost for orders under 39€ is 3 ,90€.
Balearic Islands: 48-96h – Shipping cost is 6 ,10€.
Canary Islands, Ceuta and Melilla: 48-96h – Shipping cost is 11,90 €.
European Union: 72-96h – Shipping cost is 13,90 €.
Rest of the world: 72-96h – Consult conditions
*All over the Iberian Peninsula including VAT. Subject to product availability.
International Shipping:
Deliveries to countries outside the European Union may be subject to customs duties and costs, depending on the legislation of each country. These costs shall always be borne by the purchaser. For these shipments, delivery times may be longer due to customs formalities. Time spent in customs control shall not be considered as part of the delivery time.
If you have any questions about the status of your order, please contact us at info@kalopolis.com or via WhatsApp Kalopolis 669 236 069 and give us your order number.
REFUNDS
If for any reason you are not satisfied with your order, you have 14 working days from the date of delivery to return it. Except in cases where the return is made due to defects in the product or wrong product, shipping costs will be borne by the customer (€6.99 on the Peninsula).
Once it has been checked that the product is perfectly preserved in its original packaging, the full amount of the order will be refunded within a maximum period of 30 days.
We will not accept returns of opened products or products with damaged original packaging.
WRONG PRODUCTS
If at the time of receiving your order, the product received is different from the one initially purchased, the exchange will be managed without charge to the customer.
Please contact us within 24 hours of receipt of the shipment and we will process the exchange as quickly as possible.
DEFECTIVE PRODUCTS
In the event that the product is not in good condition and it is not due to causes attributable to the customer, the customer will have the right to return the product, informing Kalopolis by email at info@kalopolis.com or via WhatsApp Kalopolis 669 236 069 and tell us your order number
This return due to a defect or poor condition of the product will not be considered as a right of withdrawal.
Kalopolis will not accept cancellations or returns that have not been previously communicated and agreed.
Our deliveries are made by the company Mail Boxes Etc with NIF 07509439P located in c/Aeronave 16 Local 2. 28046. Madrid. Spain.
